Mimosa Jungle Refund & Replacement Policy**
At Mimosa Jungle, we strive to provide the highest quality products and a reliable delivery experience for every customer. While we stand by our commitment to customer satisfaction, please review our updated refund and replacement policy below:
Order Issues: Damaged, Leaking, or Incomplete Shipments
If you receive your package and notice any issues such as damage, leaking, or a shortage of product, **you must contact us within 24–48 hours of delivery**. Please include photos and a clear description of the issue to help us properly evaluate the situation.
Any requests made after 48 hours of confirmed delivery will not be eligible for refund or replacement. All claims are subject to review by our support team and are not guaranteed for approval.
Shipping Delays
We understand delays can be frustrating. However, **no refunds or replacements will be issued** for late deliveries, including orders shipped via **overnight or express services**. Once a package leaves our facility and is in the carrier’s possession, we are not responsible for shipping delays caused by USPS or other carriers.
General Policy
All refund or reshipment requests are reviewed on a case-by-case basis. We reserve the right to decline requests that fall outside the guidelines listed above.
We appreciate your understanding and support as we work to provide quality service and products to all our customers.
For any issues or concerns, please contact:
Support Email: SupportMimosaJungle@ProtonMail.com
Phone: (952) 214-3380
Thank you,
Josh Smith
CEO, Mimosa Jungle