FAQ

Frequently Asked Questions (FAQ)

We’re here to help make your Mimosa Jungle experience smooth and stress-free.

Do you ship Organic Dye (MHRB) within the U.S.?

Yes! We proudly ship our Mimosa Hostilis Root Bark (MHRB) within the United States. With a strong base of returning customers, our domestic shipping is fast, secure, and reliable. Orders are shipped from California and other U.S. locations, with standard delivery taking approximately 3 to 7 business days.

When will I receive my tracking number?

During checkout, please provide a valid email address. Once your order is shipped, a tracking number will be automatically sent to the email provided. Please allow 24 to 48 hours after placing your order to receive your tracking information, as we take time to handle and pack each order with care.

How long does shipping take?

Free Standard Shipping: Typically delivered within 3 to 5 business days, but may take up to 7 days depending on carrier delays or weather conditions.

Express Shipping: Arrives 1 to 2 business days USPS or UPS Shipping for $150 Flat. If the package is delayed for some reason a refund will be deposited back into bank account of the amount $150. If not refund is received for shipping please contact us by email or via text.

Do you ship internationally, such as to Australia?

Unfortunately, we do not ship to Australia or other countries outside the U.S. due to international regulations. We recommend sourcing from a local or compliant vendor in your region.

Why was my debit/credit card declined?

We accept all major debit and credit cards. If your card is declined, it may be due to:

- Failed 3D secure authorization

- Insufficient funds

Please try an alternative card or payment method if you encounter this issue.

How do I contact customer support?

You can reach us anytime at:

SupportmimosaJungle@protonmail.com

We respond as quickly as possible and are happy to help with any questions or concerns.

What if my package is seized by customs?

There’s no need to worry! All orders are shipped domestically within the United States (from California, Texas, or Oregon), so customs clearance is not a concern.

Do you allow local pickups?

No, we do not offer in-person pickup. All orders must be shipped in accordance with our shipping policy.

Do you ship to P.O. Boxes?

Yes, we do! We’re happy to ship to P.O. Boxes via USPS.

Which product is the highest quality?

Our premium MHRB from our Mexico farm is our top-tier product—exceptional in quality and potency. It is priced higher but offers unmatched results and value.

How can I become an affiliate and earn money?

Join our Affiliate Program for free! Share your custom referral link and give your network $10 off, while you earn $10 per successful referral.